FREQUENTLY ASKED QUESTIONS

Get all your eSwap-related questions answered here.

PRODUCT SUITABILITY (ANSWERS)

  1. Is eSwap suitable if I am a wholesaler / distributor?

    Wholesalers and distributors are who we serve best. Features like Multi-Warehouse, price lists, eSwap Payments or our Private B2B eCommerce Portal, and Mobile Product Catalog & Sales Ordering App form a perfect suite for wholesalers and distributors.

    We know that when it comes to wholesale, prices are negotiated with each supplier and customer, therefore we make it easy for you to assign specific prices and discounts to different suppliers and customers.

    On top of that, our Private B2B eCommerce Portal allows your customers to login and see only their assigned prices and to purchase products directly from their assigned locations. Spreadsheets form bad inventory management habits because they allow you to change data without any paper trails

  2. Is eSwap suitable if I am an eCommerce business?

    Definitely. eSwap lets you see which product is your best seller and lets you connect multiple sales channels to one master inventory that adjusts automatically according to sales, and create sales reports across all channels for comparison.

    By integrating your eCommerce platforms to eSwap, you can also complete the fulfillment process for sales orders. For example, a pending order received from Shopify would be marked as ‘Completed’ once it is shipped from eSwap. Businesses using 3PL services can also use our 3PL Exporter to send bulk order information across to the vendors for product shipping to take place. Lastly, if you are based in the US, you can use our fulfillment partner, ShipStation.

  3. Is eSwap suitable if I am an eCommerce business?

    Definitely. eSwap lets you see which product is your best seller and lets you connect multiple sales channels to one master inventory that adjusts automatically according to sales, and create sales reports across all channels for comparison.

    By integrating your eCommerce platforms to eSwap, you can also complete the fulfillment process for sales orders. For example, a pending order received from Shopify would be marked as ‘Completed’ once it is shipped from eSwap. Businesses using 3PL services can also use our 3PL Exporter to send bulk order information across to the vendors for product shipping to take place. Lastly, if you are based in the US, you can use our fulfillment partner, ShipStation.

  1. How is an online inventory management system better than using spreadsheets?

    Spreadsheets form bad inventory management habits because they allow you to change data without any paper trails.

    With an online inventory management system, you can minimize human errors because all data is automatically synchronized across different operations like inventory management, sales and accounting, shipping etc. It eliminates double-entries as all processes are streamlined. For example, stock levels are automatically adjusted when sales are made, sales and purchase orders automatically create accounting records etc.

    On top of this, you always have access to the change history to review administrative backlog. Also, your data can be accessible from any place you want to login and by anyone you invite from your team, while managing their permissions and seeing who did what changes.

  2. How is an online inventory management system better than using ERPs?

    ERPs are usually not specialized in inventory management and they tend to be quite costly to purchase, install and maintain (we are talking about 6-7 digit costs). They are usually customizable and can streamline more business processes, but they are too complex and costly for small to medium businesses.

    New technological advancements and tech business models allow small and medium businesses to use dedicated solutions at cost-effective monthly fees (pay-as-you-go or on-demand, usually 2-3 digit monthly prices). These solutions are also scalable as the business grows, as it is possible to upgrade them at any time.

    Being hosted in the cloud (online), they require no installation on-premises and usually allow multiple integrations with other business software hosted in the cloud, offering a streamlined solution.

    It is also quite common that a cloud-based solution has a much better design and user experience, since these solutions need to be easy to adopt and understand quickly without any training.

  3. How easy is to switch from using spreadsheets to an online inventory management system?

    Very easy! You can upload your entire inventory in CSV format into the system. If you have a list of customers or supplier information in your spreadsheet, you can do the same with these as well.